|
|
|
An Ecommerce Internet Merchant Account
Small business owners and home based entrepreneurs sometimes
reach the point where they realize their company is ready to
grow, and then they begin to consider the advantages of an
ecommerce Internet merchant account. Those who accept...
eCommerce - A Plan
Planning an ecommerce website is like building a house -
architecture and budget need to be agreed before the decoration.
AN AGREED REQUIREMENTS SPECIFICATION MUST BE DRAWN UP AS THE
FIRST STAGE BEFORE ANYTHING ELSE IS DONE - ANY OTHER...
eCommerce, Communications and the Global Internet Community.
In our increasingly online world, cyberspace is still experiencing "gold fever", but there have been and will be many casualties. Only the innovative, responsive, financially sound and flexible will survive. Many new markets are joining the world...
Evaluating Vendors of Ecommerce Fulfillment Services
Once your website has secured an order, you have to fulfill it. While the fulfillment of digital goods is usually handled online, the delivery of physical goods is handled in a "brick-and-mortar" world.
When choosing a fulfillment company ( ...
Integrating Microsoft Great Plains Accounting/ERP: RMS, CRM, eCommerce, Lotus Domino – overview
Microsoft Business Solutions Great Plains has substantial market share among horizontal and vertical clientele in the USA, Canada (including French version for Quebec/Montreal), UK, Australia, New Zealand, Spanish speaking Latin and Central...
|
|
| |
|
|
|
|
Schreiber, Johansson Build A 'Bridge' To A Classic
Liev Schreiber and Scarlett Johansson are starring in a widely praised revival of Arthur Miller's <em>A View From The Bridge</em>. They tell reporter Jeff Lunden that as in all great tragedies, this one's clashes and catastrophes have something of the inevitable about them.
Stargazing At The Opera
The Hayden Planetarium in New York takes opera to the moon with a new production of <em>Il Mondo Della Luna.</em> Diane Paulus and Philip Bussmann talk about merging cosmos footage with music, how science can enhance the arts and the future of technology and theater.
Obama 'The Musical' Opens In Germany
A new theater production <em>Hope: The Obama Musical Story</em> opened this week in Frankfurt, Germany. It tells the story, in song and dance, of America's first black president. It is likely to be a big success in a country where President Obama is still immensely popular.
|
Building eCommerce Websites That Work - Part 1
Copyright 2005 Richard Keir
You want to succeed at eCommerce? Welcome to a very big family. Right off, let’s be clear - there are lots of ways to do business on the internet. And lots of ways to both make and lose money. Successful eCommerce websites come in all shapes, kinds and colors and while I can't cover every type of site in this series, I will present the basics you need to consider and apply for an eCommerce web site to be successful.
Let's begin by assuming you have some of the fundamentals, that you understand the language and that you are serious. I’m not going to tell you how to set up a web site or get a decent hosting account. We’re beyond those basics. The basics here are the factors which will influence the success (or failure) and the degree of success your eCommerce web site experiences.
First and foremost, you need to provide value for your customers. Absurd as it seems to have to repeat that, a lot of so-called eCommerce sites provide no or very little value for their visitors. Pretending to offer value is not the same thing as providing value. Promoting miserably written, hackneyed, cloned ebooks filled with questionably useful and/or outdated content doesn’t make a high value web site. Sure you might make some money. Once. And you’ll end up with a high refund rate - and an unhappy credit card processor. That path means you're taking advantage of inexperienced customers and abusing their willingness to trust you. This isn't the way to a long-term business with steady repeat customers.
Value on the net is not very different from any kind of off-line retail sales -- a quality product line that will attract potential customers and a competitive price that will lead to purchases. An honest, quality product that will meet the expectations you’ve created in your buyers. Hyped junk just doesn't cut it.
Next, you’ve got to have a smooth, user-friendly, easy to follow process all the way to your thank you page. The simpler, cleaner and clearer you can make the process, the better. Where it makes sense you can augment this user-responsive site profile by adding live-response chat.
If you do decide to use call-in or live chat, it’s imperative that your operators be well-trained, understand your products and your system and be customer friendly. This can be a problem if you outsource. The less expensive out-source call centers can turn out to be very expensive in terms of lost sales and customers who never come back.
You’ll need to check very carefully and be 100 per cent certain the operators actually speak and understand the primary language(s) of your targeted customer group. You’ll need to provide extensive background information and highly flexible, well-written scripts.
You should collect your own customer evaluations - separately. Don't rely exclusively on any monitoring or customer satisfaction
Spinning Some Silken Science
Spiders and silkworms make silk by the yard. Why can’t we copy them? Silk is strong, light and flexible and is being examined for use in everything from medical sutures to advanced electronics. Silk researcher David Kaplan explains the challenges in bioengineering silk.
Comparing Ecommerce Software Programs - 5 Tips
If you've ever been interested in selling products online, this is certainly a great time to go into business. With more and more online users everyday, and people becoming more comfortable spending and making purchases over the internet, there is a...
surveys provided by the call center. Track your ROI to be sure it's money well-spent. Don't stop monitoring just because the results looked good for the first two or three months. Things change. Make sure you're tracking desired actions linked to the call center separately from those NOT related to call-in or live chat. Mixing outcomes leaves you in the dark about what's really happening.
You probably should have an attractive website. An ugly site can work, but to do that you need to absolutely know exactly what you're doing and why it should work. And you'll have to test like crazy to optimize (of course, you should be doing that anyway). The ugly site tactic is not for the inexperienced. Very few individuals really have the grasp of marketing, market and customer psychology that makes for a successful "ugly" site.
To provide a pleasant experience, you need to be careful in what you use - colors, text-size, graphics, animation and white space can add value to your site or turn it into a user nightmare. Test your site with people who will tell you the truth. Just because you love it doesn't mean anyone else will. In general, aiming for a professional appearing site is your best option. Look for the highest ranked, busiest sites in your business area and study the layouts they use. Extract the common features that you see on those sites. While other factors heavily influence traffic and ranking, appearance has a strong effect on visitors and sites that do testing evolve toward optimizing visitor behavior.
Keep in mind that a site's desired actions affect the design and layout. You'll want to study sites where those actions are most similar to the desired actions you target on your web site. If your goal is direct product sales, there's not much point in emulating a site that's optimized for newsletter sign-ups or AdSense.
If your main goal is direct sales (and if it is, then you need backend products too), provide incentives for customers to buy AND to return. The return factor is critical to a long-term strategy for success. Anyone who buys is your best possible future customer. Keep them, track them, make them special offers. Use coupons, discounts, special deals, customer-only offers and back end sales. Your customer base is your gold mine. Since they've shown enough faith in you to buy, do your utmost to never damage that faith. Treat them like the priceless resource they are. Think long-term: successful eCommerce websites are all about value and customer service.
About the Author
Richard teaches, trains and consults, on and off-line, on business and professional presentations, eCommerce, site building and programming. And writes a lot. Visit http://www.Building-eCommerce-Websites.com for articles, information, resources and links and check our blog at http://www.Building-eCommerce-Websites/blog for opinion and ideas.
|
|
|
|
|
|